Returns FAQ

Mail the package to:
NY Fashions
1637 E. LIVINGSTON AVE.
COLUMBUS, OHIO – 43205
Also we can be reached via e-mail at customerservice@nyfashiononline.com

You must pay for the expense of the return to us, and your original shipping charges are not refundable. There are no additional shipping charges on exchanges. Please allow 2-3 weeks for your credit card to be credited and 1-2 billing cycles for the credit to appear on your statement.

2. Can I return merchandise purchased online to the stores?
Within 10 days of purchase, unworn / unused merchandise with tickets intact and in its original packaging will be accepted for a full refund or exchange when accompanied by the original receipt. Such refunds will be issued in the same form as the original payment. Returns after 10 days with receipt will be satisfied in the form of a Merchandise Credit.

Store returns made without receipt will be satisfied in the form of a Merchandise Credit at the current selling price.

Purchases made at the stores cannot be returned to the Web site.

Order Related FAQ

1. Do you save my billing and shipping information so I don't have to enter it each time I place an order?
Once you create an account we will have your information saved on file; however, you may edit your shipping information online if you need to ship to an alternate address.

2. What is the difference between a billing and a shipping address?
Your shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit cards billing information. The billing information you provide must be the same information that your credit card issuer has on file. If your billing address doesn’t match what the bank has on file, your order will be placed on hold. This may cause delays or cancellations.

3. I didn't receive an order confirmation or shipping confirmation. What should I do?
We are sorry that you did not receive confirmation of your order. Please contact us immediately (614-258-8850) and we will assist you.

4. Why am I being charged tax when there isn't sales tax in my area?
When placing your order you will initially be given an order total based on an estimated sales tax. Once your order is processed and an invoice is generated the tax will be adjusted to the proper charge according to the laws of the state in that the package is shipped. In cases where taxes are charged, we will reverse your tax cost.

5. Why has my order been canceled?
Your order could have been canceled for a number of reasons. Please contact us either by phone at 614-258-8850 or email us at customerservice@nyfashiononline.com so we may explain the reason.

7. My order was cancelled, but there is a charge on my account. When will this charge be credited to me?
The charge you see on your account is actually a pre-authorization hold. This hold will drop off from your account according to your credit card issuer's (Bank) policy. This may be a few days to a couple of weeks. You should contact your credit card issuer to find out exactly when the pre-authorization hold will be released.

8. Can I still return an item even if I do not have my invoice but the tags are attached?
In this case, please contact us either by phone at 614-258-8850 or email us at customerservice@nyfashiononline.com .

9. Can I still return an item even if I have the invoice but the tags are not attached?
You may return the item to the store for an in-store credit as long as the item does not appear to be worn. You may not return an item via mail without the tags attached.

Policy Questions FAQ

1. What is your online privacy/security policy?
We ensure that your personal information is private and secure. You can review our privacy policy online.

2. What happens if my package is lost or stolen?
Please note that NY fashions is not responsible for uninsured packages that are lost or stolen in the mail. We will work with you to get a refund from the shipping agent if necessary.

3. Do you do price adjustments?
Yes. Price adjustments will be honored for online purchases only within 10 days from the original purchase date.

Account Information FAQ

1. How can I find out about special offers and promotions?
When you create an account, you may specify that you would like to receive email updates about future offers and promotions.

2. How do I change my account information?
You may change your account information by logging into your online account, and then you can edit your current information by clicking the edit link next to the portion of information that you would like to change.

3. What if I forget my password?
Please contact customer service (614-258-8850), we will provide you with your password.

4. How do I unsubscribe from your email?
Please email us at customerservice@nyfashiononline.com. We will remove you email address from our database.

5. I keep getting an error page and/or the site is functioning slower than usual. What should I do?
Please contact us immediately at (614-258-8850) or email us at customerservice@nyfashiononline.com so we can assist you.

Shopping Bag Related FAQ

1. Why do we need your credit card verification code?
Card security codes are the three digit codes printed in the signature panel on the back of Visa, Master card,and Discover issued credit cards or the four digit code printed on the front of American Express(R) cards.

These non-embossed codes are printed on the cards when they are created and are determined by algorithms unique to each card number.

We request this code and verify it with your credit card company to ensure your protection against unauthorized purchases.

Cancellation, Out of Stock and Instock Policies:

1) What is your cancellation Policy?

To cancel an order you have placed with NYFAHSIONONLINE STORE, you must contact customer service by emailcustomerservices@nyfashiononline.com. Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped and within 7-10 days of replacing your order. When contacting customer service to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can Request to return the item for a refund (minus shipping costs).

2) What is your Out of Stock Policy?

Our inventory can fluctuate throughout the day, so an item indicated as “instock” When you place your order may, in fact, be outofstock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most outofstock items are in stock again within two weeks. Certain items for sale on our site are not kept in inventory, but can be special ordered for you and shipped within two weeks. If you select one of these items, your checkout page will indicate the actual shipping date. If the shipping date is not acceptable, you may cancel the item before confirming your order.

3) What is your Shipping Policy for items Instock?

All items indicated to be instock are shipped between 2- 7 days if the order is placed before 1:00 PM Eastern Time we will try to shipped it in the same day but we don’t guarantee. Instock items ordered after 1:00 PM Eastern Time will be shipped on the following business day most of the time. However, our range to recvie your times it will take from 2-7 buisens days. A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the UPS tracking number for your item along with an estimated delivery date (according to UPS, and based on the shipping method you selected).

IMPORTANT: As inventory fluctuates hourly, an item indicated as “instock” when you place your order may, in fact, be outofstock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again